Reporting a claim during normal business hours:
If your agent cannot be reached, please contact Maple Valley Mutual’s Home office at one of the following phone numbers: 920-829-5525 or 800-236-2753.
Our normal business hours are 8:00 to 4:30, Monday through Friday.
Reporting a claim after normal business hours and on weekends:
If a serious loss occurs when the Company office is closed, please call Maple Valley Mutual (1-800-23MAPLE or 829-5525) and leave a voice message on the Emergency Claim option by pressing 1. Please correctly state the insured’s name, address, phone number, policy number, accurate date of loss or accident and type of loss in your voice message. This voice message will automatically be sent to 3 employees iPhones and someone from our Claims Department will get back to you.
We pride ourselves on excellent claims service with a personal touch.